CANCELLATION, RETURN & REFUND POLICY
Owing to the fact that everyone is entitled to change their minds when it comes to Jewellery, at GossBabe we do accept cancellations and returns.
Cancellations of orders in either full or partial can take place within 24 hours of placing the order. That’s right, in case you have placed an order on our website and then wish to cancel it, it can be done.
All you have to do is keep your order details ready and then get in touch with our customer support team. From here on, rest assured all the necessary steps will be taken.
Products ordered can be returned in the following two conditions:-
- if a product received is damaged or defective
- If a product received is different to what is ordered by the customer
For this we have an easy and efficient return policy in place. However, the customer support team should be notified within 24 hours of receipt. A snapshot of the product will be required to be submitted with the Gossbabe Support team on the same day, after which we will initiate a return and have it replaced or your amount refunded immediately.
- The returned item should be unused and unwashed and retaining all its original packing and tags. Products without tags will not be accepted.
- While returning a product the invoice should be included, preferably with a little note mentioning the cause of return.
- While returning the item, make sure they are packed efficiently and securely, to prevent any damage during transit.
- If damaged, broken or unsealed, do not accept the order at the time of delivery itself.
- If you choose to self-ship the products, they should be dispatched within 48 hours of raising the return request. They should be shipped through a reliable courier service.
If the items returned do not meet the above mentioned requirements, they will not be accepted back by us. In such a case, they will be returned back to customers at their expense, without the reimbursement of the amount.
Our return process is easy and hassle free. To implement it you must follow the mentioned process:
STEP 1: – Return Initiation process
- Log into your account at GossBabe.com.
- Go into the My Account section and then go into My Orders.
- Once in My Orders, select the order that needs to be returned.
- After selecting the order, click on Return after which a return order will be initiated.
-A snapshot of the product will be required to be submitted with the Gossbabe Support team on the same day.
A return should also be initiated by contacting customer support team on our website: They can be reached either by phone on 8448088979. Customer Support Officials are available from 9:30 AM to 6:30 PM from Monday to Friday. Or via Email at firstname.lastname@example.org.
Before calling please keep the following details ready:
- Order Number and Registered E mail id
- Product Name
- Your Address for pick up
The same should be mentioned in case you choose to email.
Following this, your return will be initiated and you will receive a Return Reference Number, along with a time and date for pick up.
Once your return has been initiated, you will be required to pack the products effectively.
- Please note while packing, the item should be unwashed, unused and retaining all its original tags.
- Soon a pick up will be scheduled and someone will be sent to collect the parcel.
STEP 3 – Return and Quality Check
Returns can take from 3 to 4 working days to return back to the GossBabe warehouse. Once return a quality check will be performed before initiating a refund or exchange.
A notification of the status of the return order will be sent to the customer within 48 to 72 hours, from the day of receiving the product.
This will be done as a cash refund via bank transfer into their accounts. It can be done for Debit Cards, Credit Cards, Net Banking or Bank Accounts (NEFT) through an RTGS, for which customers will have to fill out the necessary account details. The money will be fully refunded within 5 - 7 working days.